Policies

Check In:
Your room is guaranteed for check in at 3:00 p.m.  Early check in can be made available upon request but can not be guaranteed.

Check Out:
Check Out is at 11:00 a.m. the day of your departure.  A late check of 1:00 p.m. is available for $25.00 and will be charged to your credit card on file.

Minimum Stay:
Hotel Faust requires a minimum stay of two nights on weekends. We do, however, release unrented rooms every Thursday for one night stays for that weekend. We can not guarantee availability.

Reservations: 
At the time of your booking, a 50% credit card payment is due to secure your reservation.  The remaining 50% will be charged to the credit card on file 14 days prior to your arrival.  If booking less then 14 days out, the entire balance will be charged.  Please contact the office to secure the entire hotel for group or block bookings at (830) 995-3030.

Cancellations:
Cancellations greatly affect a small business like ours with only eight suites. A cancellation notice of at least 14 days must be provided.  Any funds previously paid will be refunded less a $25.00, per room, cancellation charge.  In the unlikely event you must cancel with less than 14 days notice, check out early or do not show for your booked stay, you will be responsible for the entire reservation  There are absolutely no exceptions to the cancellation policy.

Additional Guest Room Upgrades:
Please request your upgrade by 2:00 p.m. on the day of your arrival:

  • Champagne $40.00
  • Comfort Comphy Sheet Package Queen Set – $149.00 or King Set – $159.00
    (Note: Prices above do not reflect shipping or tax when applicable.)

Children:
Because Hotel Faust is a historic property with a relaxing ambiance, overnight guests must be twelve and older.

Smoking:
Hotel Faust is an entirely smoke free property.  Smoking is not permitted in any of the suites, nor is it permitted anywhere on the grounds.  If a room has been smoked in, the guest will be charged a $250.00 cleaning fee.

Damage Charges:
We take great pride in our historic establishment.  We provide a comfortable experience for each of our guests.  Guests will be charged for any theft or damages to rooms and/or property beyond the usual wear and tear of a normal hotel stay. Hotel Faust is not responsible for any loss or theft from the room.

Parking:
Free ample parking is available on High Street in front of the hotel. Hotel Faust is not responsible for loss, theft, or damage to cars.

Pets:
Because of the historic nature of Hotel Faust, we do not allow pets on the premises.  A $250.00 cleaning fee will be charged for breaking this policy.

Keys:
All rooms come with an automatic lock.  You will receive a 4 digit code the day prior to your check in via text or email, if preferred.  This feature allows us to offer our guests immediate check in if a suite is available.